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Skullcandy stands behind the quality of our products and our warranty. Our ability to provide the industry's leading warranty relies on the integrity and honesty of our customers. The lifetime warranty is for the lifetime of the product, not the customer, and that lifetime term is decided at the sole discretion of the Skullcandy Customer Service team.
Aggressive Listening Discount: If your headphones broke because of a crazy crash on the mountain, a violent head-banging session, or any other reason that is not classified as a product defect—we have your back! We will hook you up with 50% of the retail value in the form of a coupon code.
Defective Product Replacement: The item broke for no good reason, aka a manufacturing defect. Tell us what happened and we will set you up with 100% of the retail value in the form of a coupon code. Manufacturing defects generally appear within the first year of ownership.
Now for the fun part.... Once your claim is complete, we will send you an email containing your coupon code and instructions on how to use it (codes are only valid on skullcandy.com). Warranty Coupon Codes are only valid for the purchase of qualifying Skullcandy products. Please note: we do not offer monetary reimbursement for warranties.
Each product needs its own unique Return Authorization (RA) number. Products sent in without an RA number and printed confirmation page will not be processed or shipped back to you. If you have any questions regarding the warranty process, please don’t hesitate to contact us:
Please allow 4-6 weeks for your warranty to be processed.
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