Warranty Information

Broken Product?

  • Had an accident and broke your headphones? Don’t stress, our Aggressive Enjoyment program covers 50% of the value of your product.
  • Didn’t break them, but your headphones aren’t working? It might be a manufacturing defect.
  • Let’s solve it. Here's a summary of how the process works:
    1. Pick which claim best applies to your situation.
    2. Identify the issue you’re experiencing with the product.
    3. Send the defective product our way. We will check it out and let you know if we have any questions.
    4. Within 5 business days of receiving your product, you’ll get an email with a voucher code for the appropriate value.
    5. Redeem your voucher on Skullcandy.com, receive your package and get back to your music - high fives all around.

    Submit a claim


    Already Completed a Claim?

    What happens next?
    Once your warranty claim has been processed and verified, we will send you an email containing your coupon code and instructions on how to use it (only valid on Skullcandy.com).

    How long will it take to receive my warranty code?
    Please allow up to 5 business days from the time we receive your product for your warranty to be processed.


    Additional Warranty Information

    Skullcandy Gaming Warranty
    Skullcandy Speakers Warranty
    Skullcandy Wireless Device Warranty

    Read Full Policy